Contact

Reach the right place.

These channels remain available without an account and when sign-in is restricted.

TrueFetch’s operator receives and triages all five categories at [email protected].

Customer support

Account, task, result, payment or refund questions.

Include an existing task, request, order or case reference when available. Describe the issue without private inputs, result files or card details.

Prepare an email

Product requests

A new source, data product or integration you need.

Describe your workflow, public source examples, useful fields and expected volume. Planned products have no promised release date.

Prepare an email

Report a vulnerability

A potential security issue in TrueFetch.

Explain the affected page or component and minimal reproduction steps. Do not include real credentials or another person’s private data; request a secure exchange if needed.

Prepare an email

Data removal

A request about data collected or displayed by TrueFetch.

Identify the public source URL and relevant record or task reference if known. We may need to verify authority before acting. Do not send identity documents in the first message.

Prepare an email

Report abuse

Suspected misuse of a TrueFetch account or service.

Provide the relevant public URL, reference and approximate time. Describe what you observed and avoid unrelated personal information.

Prepare an email

Email channel

The links open your mail app. Clicking does not send a message, create a case or confirm acceptance. Review and send the email yourself; copy the address if your mail app does not open. Do not include passwords, API keys, card details or private result files. There is no guaranteed response time.

Signed-in customers can also use Help and My cases for cases actually accepted by the service. Marketing unsubscribe, account deletion and source data removal are distinct requests.

Check service status →Read the privacy policy →