What is eligible
You may request a refund within 14 calendar days after each purchase. Eligible credits must belong to that purchase and must be both unconsumed and unreserved. The window applies separately to each order; making another purchase does not restart an earlier order's refund window.
Consumed credits are not refundable under this policy. Free, promotional and trial credits have no cash refund value. Purchased credits never expire, but that does not extend the 14-day cash refund window.
How the amount is calculated
We use the actual discounted unit price paid for the relevant order, rather than the current price or another pack's rate. The amount is limited to the eligible portion of that order and cannot exceed its remaining unrefunded payment.
Refund amount = eligible paid credits from the order × (actual amount paid for that order ÷ paid credits purchased in that order). Free or promotional credits are excluded from this calculation.
For example, if you paid $50 for 35,000 purchased credits and 14,000 of those credits remain unused and unreserved, the eligible amount is $20. This is an illustration of the calculation, not confirmation of any account's eligibility.
Reservations and task cancellation
Credits reserved for an in-progress task are not eligible while that reservation remains active. A task's final settlement determines which credits were consumed and which reservations are released. Releasing a reservation makes credits available in your balance; it is not a cash refund.
Cancelling a task and requesting a payment refund are separate actions. Cancelling does not itself reverse a payment or refund work already charged under the operation's billing rules.
How to request a refund
Email [email protected] within the 14-day window. Include your order or receipt reference and the email address used for the purchase so we can identify the payment. Do not include card numbers, security codes, passwords, API keys or private task inputs.
We will review the purchase and its credit usage and confirm the eligible amount. Approved refunds go back to the original payment method, and the corresponding refunded credits are removed from the balance. Your payment provider determines when a refund appears; this policy does not promise a bank posting date.
While a refund is processing, its corresponding credits are held and cannot be spent. If it fails or is canceled, contact support with the refund reference: releasing a hold or restoring credits does not resolve your original refund request. A processed status from Stripe is not confirmation that your bank has posted the funds.
No recurring subscription to cancel
Credit packs are one-time, pay-as-you-go purchases. There is no required subscription or automatic renewal to cancel. Closing your account does not automatically create a cash refund; contact support to review any eligible purchase.
Billing mistakes and your rights
Duplicate payments and incorrect charges are investigated and corrected separately from this unused-credit refund policy. Contact [email protected] with the relevant order or request reference.
This policy does not limit any rights or remedies you have under applicable law.
See also Terms of use, credit pricing and billing documentation.